Repair warranty tracking software
When a repaired device comes back, find the original job in seconds, decide fairly and learn why it came back.
Comebacks that teach you something
Most shops only see a comeback as one more free job. SaralBench counts comebacks per technician and per parts supplier, so a weak batch of displays or a technician who needs help shows up in the numbers.
Every repair shop gives some warranty: 30 days on a screen, 90 days on a battery, nothing on water damage. The trouble starts when the device comes back. The customer has lost the bill, the old job slip cannot be found, and the counter staff either refuse warranty and lose a customer or give free work on a repair you never did.
SaralBench keeps the warranty with the repair. Your warranty terms print on the invoice, and anyone at the counter can check warranty by IMEI, phone number or invoice number. A free warranty job opens in one click, linked to the original repair. Over time, SaralBench shows comebacks per technician and per parts supplier, so you can fix the real cause instead of just redoing the work.
What goes wrong with warranty in repair shops
Customer lost the bill
The customer is sure it is under warranty, but there is no bill and no slip. Searching old registers by date takes forever, and an argument starts at the counter.
Free work on the wrong device
Without a check against the IMEI, a different phone can be passed off as the one you repaired, and you give a free screen you never owed.
Comebacks treated as normal
Some repairs come back again and again, but nobody counts them. Each comeback costs a part and a technician's time, and the reason is never found.
Warranty terms nobody read
If the terms were only said out loud, every exclusion, like physical damage or liquid damage, turns into a dispute.
Warranty features in SaralBench
Check by IMEI, phone or invoice
Type the IMEI, the customer's phone number or the invoice number to find the original repair, what was done, which parts were used and when.
One-click warranty job
If the device is covered, open a free warranty job in one click. It is linked to the original job, so the history stays together.
Comeback rate per technician
See how often each technician's repairs come back. Use it to coach, to check quality, and to be fair when paying commission.
Comeback rate per parts supplier
See which supplier's parts fail more often, so you can raise it with them or change supplier with real figures from your own shop.
Warranty terms on invoices
Your warranty terms print on the invoice, so the customer has them in writing from the day of delivery.
Full device history
Every device keeps its repair history with photos, condition checklist and signature from intake, so you can compare its condition now with when it first came in.
How a warranty claim is handled
Customer comes back
At the counter, search by IMEI, phone number or invoice number. The original job opens with its date, work done, parts and technician.
Check the terms and condition
Compare the warranty period and terms printed on the invoice with the device. Intake photos show whether new damage is visible.
Open the warranty job
If it is covered, create the free warranty job in one click. If not, make a normal job with an estimate the customer can approve online.
Repair and record the cause
The technician fixes it and notes what failed. The comeback counts against the original technician and the parts supplier.
Review comebacks monthly
Look at comeback rates by technician and by supplier and act on the patterns you see.
Related
Be one of the first shops on SaralBench
We're opening SaralBench to a small group of repair shops first, so we can set each one up properly and build what they ask for.
- Personal setup: we set up your shop, staff, invoice format and repair price list with you.
- Your data moved in: we help bring over customers and parts from your register or Excel.
- One simple price: ₹1,000 per user a month, every feature, with setup free for early shops.
- A direct line to the team that builds the software. Your requests shape what comes next.
Join the early access list
Takes 30 seconds. We'll call you within one working day (Mon–Sat).
Questions shops ask
See your repair counter run on SaralBench
A free 20-minute live demo on phone, WhatsApp or video. We'll walk a real repair through the software, from taking in the device to the WhatsApp "ready" message and the GST invoice.
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